Privacy Policy

At The Guinea Loft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when you visit our website or interact with our products for small pets.

Information We Collect:

  • Personal Information: When you place an order or register for an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.
  • Communications: If you contact us via email or through our website’s contact form, we may collect information related to your communication, including your name and email address.
  • Website Usage Data: We may collect non-personal information about your interactions with our website, such as the pages you visit, the products you view, and your IP address. This information helps us improve our website and provide a better user experience.

How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, including shipping products to your address and contacting you regarding your purchase.
  • Customer Support: If you reach out to us with questions or concerns, we may use the information you provide to assist you and address your inquiries.
  • Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, and other updates. You have the option to unsubscribe from these communications at any time.
  • Website Improvement: We analyze website usage data to improve our website’s performance, functionality, and user experience.

Information Sharing and Disclosure:

  • We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill orders (e.g., sharing your shipping address with shipping carriers).
  • We may share your information with trusted third-party service providers who assist us in operating our website, processing orders, or providing other services to you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes specified by us.

Data Security:

We implement industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Choices:

  • You can update or correct your personal information by logging into your account on our website or contacting us directly.
  • You have the right to opt out of receiving marketing communications from us. You can unsubscribe from promotional emails by following the instructions provided in the email or contacting us.

Changes to This Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time without prior notice. We will notify you of any changes by posting the updated Privacy Policy on our website with the effective date of the revisions.

Contact Us:

If you have any questions, concerns, or feedback regarding our Privacy Policy or the handling of your personal information, please contact us at [email protected].